Routes to Involvement: Patients and Families in After Action Reviews
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Expert guidance for anyone wanting to ensure patients and families are included in the After Action Review process
15 Years of AAR Expertise. Focused on Patient and Family Involvement
Despite growing support for involving patients and families in learning after safety incidents, their voices are still too often missing from the After Action Review (AAR) process in healthcare. This guidance document offers a practical, structured approach to changing that.
Based on over 15 years of experience in AAR facilitation and training, Routes to Involvement introduces four tailored pathways for patient and family participation, aligned with the NHS Patient Safety Incident Response Framework (PSIRF). It also provides a detailed process for safe, meaningful, and effective involvement—balancing the needs of patients, families, staff, and organisations.
Download the full report below to explore strategies, tools, and insights that support inclusive learning, rebuild trust, and improve recovery after safety incidents.
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Guided by a Global Leader in After Action Review
Led by internationally recognised AAR expert Judy Walker, this consultancy specialises in helping healthcare and corporate organisations embed After Action Review (AAR) as a powerful tool for learning, reflection, and improvement. Drawing on decades of experience, the business offers expert facilitation, strategic advice, and tailored training programmes to support psychologically safe, blame-free learning cultures.